Refund policy

If you have an issue with your Order, contact Proverb Clothing Support directly within 14 days of the product delivery and provide a detailed description of your issue, accompanied by relevant photo or video evidence that supports your case. After investigation, we will determine if you are eligible to receive a free of charge Reprint or Refund. Some issues do not qualify for reprinting, such as the issues outlined below.

Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). An Order can be delayed due to delays from  shipping carriers. Proverb Clothing cannot guarantee precise delivery dates on shipping, as it is dependent on the shipping carriers. Consequently, Proverb Clothing assumes no liability associated with delay and does not offer any Reprints and/or Refunds caused by shipping delays, unless our Merchant Support team determines that the package was lost in-transit.

Sizing Issue: Products are unique and produced to the Order, therefore, they are non-refundable. By submitting an Order to production either manually or via an automatic setting, you acknowledge that the Order execution or Order contents (products, shipping method, delivery and return addresses) cannot be further modified.  If the shipment details are incorrect, or if the Customer Ordered the wrong size or color, Proverb Clothing can not be held responsible.

You may submit requests for change of certain Order details, including address change or delivery method change. Our Merchant Support team will evaluate the request and at its discretion will let you know whether it is possible to accommodate your request and/or whether your request carries any additional costs. After an Order is placed Proverb Clothing cannot guarantee that it will be possible to issue a full or partial Refund in case of canceled Orders.  Upon receiving a cancellation request, Proverb Clothing will determine whether your cancellation is eligible for a full or partial Refund depending on the stage of the fulfillment of the Order.

Unclaimed/Restocked Items: Items that are unclaimed due to shipping issues will be not be eligible for reshaping or refund after 14 days. Items that have been sent back for restocking or have issues regarding misprints shall be appropriated and not returned to general inventory. Unclaimed/Restocked items shall be donated to charity.